Talkdesk Omnichannel

Talkdesk Omnichannel Advanced Documentation

Welcome to Talkdesk Omnichannel Advanced Documentation. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel.

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Admin Console

The Admin Console enables Client Admins to:

  • Monitor the performance of the teams
  • Manage groups, teams and users
  • Manage Assets by creating and managing channel assets to then share them among teams within the account
  • View team-level reports pertaining to users and messages exchanged within a specific team

An Admin can access the platform as a different role, by switching between the Admin Console and the Customer Care Console. To do it, simply click on the button Switch to Customer Care [1] in the top-right corner of the screen.

To return to the Admin Console, click on the same button now labelled Switch to Admin.

Updated about a year ago

Admin Console

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