The Admin Console enables Client Admins to:
- Monitor the performance of the teams
- Manage groups, teams and users
- Manage Assets by creating and managing channel assets to then share them among teams within the account
- View team-level reports pertaining to users and messages exchanged within a specific team
An Admin can access the platform as a different role, by switching between the Admin Console and the Customer Care Console. To do it, simply click on the button Switch to Customer Care  in the top-right corner of the screen.
To return to the Admin Console, click on the same button now labelled Switch to Admin.
Updated 4 months ago