Admin Console

The Admin Console enables Client Admins to:

  • Monitor the performance of the teams
  • Manage groups, teams and users
  • Manage Assets by creating and managing channel assets to then share them among teams within the account
  • View team-level reports pertaining to users and messages exchanged within a specific team

An Admin can access the platform as a different role, by switching between the Admin Console and the Customer Care Console. To do it, simply click on the button Switch to Customer Care [1] in the top-right corner of the screen.

To return to the Admin Console, click on the same button now labelled Switch to Admin.