Auto Response

This feature enables you to set up an auto-response message in case there is no activity on a chat. You can specify the no-activity period: 1 day, 2 days, or 7 days. Talkdesk Omnichannel supports up to three auto-responses.

Auto Response for Existing Chats

  1. Select the desired team in the Customer Care Console [1].
  2. Click on Settings [2].
  3. Under “CASES”, select Auto Response [3].
  4. Tick the box for Check if there has been any message sent to the customer or received from the customer previously and send an automated message [4].
  5. Select the “No Activity Period” from the drop-down list [5].
  6. Type the automatic response [6].
  7. (Optional) Click on ADD ANOTHER MESSAGE [7] to add a maximum of 2 additional messages.
  8. Click on SAVE CHANGES [8].