Custom Agent Status

Talkdesk Omnichannel enables Client Admins to define custom statuses for the agents. The statuses help the managers know what the agents are doing when they are not accepting chats.

🚧

Important

The agent status in Talkdesk Omnichannel is independent from Talkdesk's agent status.

Adding a Custom Status

  1. Log in as a Client Admin and select Settings [1].
  2. Select Custom Agent Statuses [2].
  3. Click on ADD STATUS [3].
    Once you add the status, it will be available within the agent status drop-down in the top left corner of the Customer Care Console.
  4. Hit SAVE CHANGES [4].