Talkdesk Omnichannel

Talkdesk Omnichannel Advanced Documentation

Welcome to Talkdesk Omnichannel Advanced Documentation. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel.

Click the button below to get started, or use the search box to find the information you are looking for.

Let's jump right in!

Get Started    

Customer Care Console

The Customer Care Console enables Team Managers to:

  • Add users to their team
  • Define chat console settings and rules
  • Configure new channel assets

It also enables Agents to:

  • Access the chat console to engage with customers
  • Monitor social streams

Updated 5 months ago

Customer Care Console


Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.