Talkdesk Omnichannel

Talkdesk Omnichannel Advanced Documentation

Welcome to Talkdesk Omnichannel Advanced Documentation. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel.

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Customer Care Console

The Customer Care Console enables Team Managers to:

  • Add users to their team
  • Define chat console settings and rules
  • Configure new channel assets

It also enables Agents to:

  • Access the chat console to engage with customers
  • Monitor social streams

Updated about a year ago

Customer Care Console

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