Apart from the Trends Charts and the Offline Reports, the Reports section focuses on Online Reports:
- Sent Message Logs
- Tagged Chats
- Agent Activity Report
- Facebook Template Report
- Case Outcome Logs
- Flagged Reports
- Platform Activity Logs
- Events and Rules Logs
- Click on the Reports  icon.
- Select a report . We have chosen Sent Message Logs as an example.
- Select the time frame for the report.
- Click on GENERATE REPORT  to preview it at the bottom of the page.
- (Optional) Click on DOWNLOAD REPORT  to download the report as a .xls.
If you choose to download the report a window will pop up asking you to save the report to your computer.
Updated almost 2 years ago