To fix the "Oops" error, it is necessary to clear the session and the cache.
- Log in to Talkdesk and right-click on the Omnichannel tab [1].
- Select Inspect [2].


- Click on Application [3].


- Once in the Application tab, click to expand the “Local Storage”, “Session Storage” and “Cookies” sections [4].


- Go through each item of the "Local Storage" section and remove it by right-clicking on it and selecting Clear [5].


- Repeat the process for the items within the "Session Storage" and "Cookies" sections [6].


- Then, clear the site data. Go to Clear Storage [7] and click on Clear site data [8].


- Logout from Talkdesk [9].


- Repeat the process explained in points 1 and 2, then right-click on the refresh button near the URL bar and click Empty cache and hard reload [10].


- To complete the process, log out from Talkdesk and log back in again.
Updated 6 months ago