To fix the "Oops" error, it is necessary to clear the session and the cache.

1. Log in to Talkdesk and right-click on the Omnichannel tab [1].
2. Select Inspect [2].

3. Click on Application [3].

4. Once in the Application tab, click to expand the “Local Storage”, “Session Storage” and “Cookies” sections [4].

5. Go through each item of the "Local Storage" section and remove it by right-clicking on it and selecting Clear [5].

6. Repeat the process for the items within the "Session Storage" and "Cookies" sections [6].

7. Then, clear the site data. Go to Clear Storage [7] and click on Clear site data [8].

8. Logout from Talkdesk [9].

9. Repeat the process explained in points 1 and 2, then right-click on the refresh button near the URL bar and click Empty cache and hard reload [10].

10. To complete the process, log out from Talkdesk and log back in again.