Talkdesk Omnichannel

Talkdesk Omnichannel Advanced Documentation

Welcome to Talkdesk Omnichannel Advanced Documentation. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel.

Click the button below to get started, or use the search box to find the information you are looking for.

Let's jump right in!

Get Started    

Client Admins can view team-level reports pertaining to users and messages exchanged within each team. The reports available to a Client Admin are:

  • Disabled Users
  • Messages Received
  • Messages Sent
  • Newly Added Users
  • Maximum Concurrent Users
  • Active Users

Generating a Report

  1. In the Admin Console, click on Reports [1].
  2. Select the appropriate Team, Activity, and Month [2].
  3. Click SEARCH [3].

The report is generated and displayed on the same page.

Updated about a year ago


Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.