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Talkdesk Omnichannel Advanced Documentation

Welcome to Talkdesk Omnichannel Advanced Documentation. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel.

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Introduction

Talkdesk Omnichannel
Roles
Admin Console
Customer Care Console

Admin

Dashboard
- Chats Traffic
- Workforce Metrics
Groups
- Managing a Group
- Managing a Team
Reports
Settings
Users
Assets
- Configuring Templates
Trends
Channel Assets

Team Manager

Dashboards
Settings
Reports
Proactive Messaging
- Configure a Proactive Message
Channel Assets

Agent

Chat Console
Search For Chats
Social Mentions
- Responding to Posts

Introduction

Talkdesk Omnichannel
Roles
Admin Console
Customer Care Console

Admin

Dashboard
- Chats Traffic
- Workforce Metrics
Groups
- Managing a Group
- Managing a Team
Reports
Settings
Users
Assets
- Configuring Templates
Trends
Channel Assets

Team Manager

Dashboards
Settings
Reports
Proactive Messaging
- Configure a Proactive Message
Channel Assets

Agent

Chat Console
Search For Chats
Social Mentions
- Responding to Posts

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Settings

There are multiple options and configurations available for you, as a Team Manager, to support and manage agents within the team.

settings - team manager.png

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Updated 3 months ago

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