As a Client Admin you can create tags that are available across all the different teams in Talkdesk Omnichannel. These Tenant-level Tags will be available by default in all the teams and cannot be disabled by the team managers for their teams.
- In the Admin Console, select Settings .
- Select Tags .
- Give a name to the tag and click on ADD TAG .
Once added, the tag will be available in all the teams in active mode.
- Click SAVE CHANGES .
Updated almost 2 years ago