Talkdesk Omnichannel handles unresponsive chats across all channels from both the customers', and the agents' perspective. These dormant chats will trigger an automatic message to a customer for each scenario. Both Agent and Customer dormant messages can have up to three responses.
For each of the various channels configured on your tenant, you will have the option to configure a specific response for each of the Assets configured. This means if you have multiple Facebooks pages, MSISDN, or email addresses for example, each of these assets can have their own specific responses.
To configure this specific response, please visit this page.
Updated 9 months ago